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“Canadian cellphone companies are giving customers the ability to refuse mid-term changes to their contracts under a new wireless code of conduct.”

CBC News reported last month that the Canadian Wireless Telecommunications Association has made changes to the way that wireless carriers can make changes to customer contracts.  Customers will now be allowed to cancel their contract without early cancellation fees if their carrier makes material changes to that contract.

“In the case of such material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees for early termination, or allow them to remain on the unchanged contract,” the code on the CWTA website says.

This is only applicable to those customers that have fixed contracts, so pay as you go cellular plans are not included, but the code does include all carriers who have fixed term contracts.  Historically carriers have charged about $20 per month, for each remaining month in a contract, for the cancellation of a voice plan on their network.

“The CCTS will resolve and hear complaints and they will adjudicate against the code and, therefore, enforce the code,” CWTA president Bernard Lord said. “That’s one thing that’s very clear here and different from similar codes you’ll find in other countries, and that is that our code links to a third-party adjudicator.”

So far, the code has been signed on by every major Canadian cellphone carrier — including Bell, Rogers and Telus and their subsidiary brands Solo, Virgin, Fido and Koodo as have new entrants starting service within the next few months.

For more on this article visit the CBC News Story here:

http://www.cbc.ca/technology/story/2009/09/01/cwta-wireless-code-conduct.html?ref=rss

Happy Contract Negotiations

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